Driver app with an improved UI – Meet 0.19 Release Veronika Lindorenko Jan 29, 2018 Tweet Hey! We’ve got some news for you! A long-awaited version 0.19 of TaxiStartup platform is coming with 19 awesome features. The new effective tools and improved experience for your business included. This time you’ll get a modern design of driver apps together with real-time analytical reports and new payment gateway integrations. We hope these updates will make your workflow management more transparent and efficient. New, modern design for your driver apps We know: drivers use these applications as a work tool. We want the apps to be simple and easy to use. After analyzing the behavior of driver app users (which took a lot of time and efforts 😫), we’ve developed the design that helps your drivers feel more confident while riding! We also worked on a driver app visual component. The updated app can be customized to your brand colors to protect your brand identity and differentiate it from competitors. Driver sequence algorithm updated Besides, we’ve upgraded the intelligent queues algorithm that distributes the driver jobs. Now it selects the driver in a more fair and logical way. This shortens the arrival time and improves the overall passenger’s user experience. Get data, charts, analyze and act! From now on you a have a real analytics tool right in your company panel. It allows you to track the number of orders per day, week and month in real time. You can also compare the results of the previous month with the current one and check the response time of a driver. These data allow you to take actions to improve the services and grow faster. All charts are on the same page, just scroll and examine your results per period of time. All your service types in the dispatch, perfectly filtered Every service type has its own unique color. This visual representation gives you the full picture of your services work, at a glance. Track what service type is in demand and add more drivers to increase your revenue. Look for an order by typing an ID Starting with this update, your operator managers will have an opportunity to check any information by just typing an ID in their panel. This will help to deal with complaints from passengers or controversial fares in a quick way. Company panel comes out of Beta While testing the new Company Panel in Beta, we’ve fixed all the possible bugs and improved existing features. Now the panel runs flawlessly and has an intuitive look and feel that makes your management process even more workable (yet so simple!). All the old sections have been transferred and visually upgraded for your user experience to be great. New tool for hotels and restaurants Are you interested in providing transfer services to hotels, restaurants and other local businesses? Or already doing this? We have the solution! Now, you can give access to your Dispatch operator panel to hotels and restaurants, but with “limited rights”. Set the terms of cooperation with these partners and start using the new profitable revenue channel. As a result, the restaurant and hotel guests won’t need to care about a ride as receptionists can take care of it. Start using our ‘favorite pickup point’ feature We have one more good news for your dispatchers with a limited access level! This feature allows managers of bars or hotels to mark their place as favorite in the system as it’s shown in the picture. This speeds up the whole process of taxi calling and increases the number of your orders. You can edit or remove the point. Validate your credit card by taking its photo Since Version 0.19, there is no need to enter your credit card number manually to validate it in the app. Sure you can still use this method if you prefer it. But in this update, we’ve made possible simply taking a photo of a credit card! Our system will recognize the information on it and add to your app.🙌 A quick guide: On the screen with the form for your credit card number, click on the orange icon to the right. Hold your credit card in front of your device camera. Place the card so that it fits the frame on your screen. The card data is being scanned automatically, no need to press anything… Voila. Your credit card number is in the form. Your time is saved! This feature works both for passenger and driver app and is pretty secure. Integration with Checkout Good news for the companies in the United Arab Emirates and the European Union. We’ve extended the payment gateways in your countries. Now you can can do this via the Checkout payment gateway. Payment pre-authorization with Braintree After having a great success with Stripe pre-authorization we implemented it for Braintree and Express Merchant. Pre-authorization works as an excellent anti-fraud tool that prevents you from losing significant amounts of money. Why is it so efficient? When a passenger calls a taxi, the app puts a hold on the total estimated amount for a trip until the ride is completed. When the drive is finished, the money is charged from a passenger’s card. Now you don’t need to care about unpaid trips and can rest easy. Custom names for your service types on web desk For those who want to create their own names for service types, we added custom names on web desk. Now every new name you’ve created for your service type (here, for instance, ‘Family Type’) will be instantly displayed in the web app. Cancellation reason and fee added in passenger’s app With this release, your passengers can specify the reason for cancelling the trip that will help you improve your service. You can take into account what reason is mentioned and then take act on it. Your passengers will be also notified about the amount of cancellation fee (see picture below). So, all their expenses are becoming clear and expected. This information is stored in their order history, and is available every time a passenger uses your app. SMS notifications available in more countries Our SMS service (also known as the best communication technique to increase customer engagement) has been improved in Brazil, Indonesia, Mexico, Qatar, Oman, UAE, and Russia. Note that for the SMS service you’re billed according to SMS gateway rates for your region. It’s time to start using the benefits of SMS notifications! Real drop-off pin in dispatch panel The dispatchers can see the real drop off pin in case a passenger changes their destination. This actual drop-off address will be written right below the drop-off defined by a passenger at the beginning of the trip. You’ll also see a real drop-off pin on the map. Why is it important for your business? Drop-off point allows you to get more info about the clients and their decisions. This feature also helps you resolve possible conflicts with drivers, and prevents them from deceiving you. Driver tips in the trip summary In the Release 0.19, the trip summary in dispatch panel includes the tips paid to a driver. This feature allows dispatchers to understand the origin of the final cost shown in their system. This was not possible before and often confused dispatchers. The tips amount is now displayed right near the final cost data and makes all the billing more explicit. Driver reports at your disposal Thanks to this feature, your operators will be able to see the reason for the driver’s report and use this stats to analyse problem cases and improve your management system. Yandex map navigation in your driver app Our Russian-speaking clients were asking for Yandex map navigation. We made this possible within this release! Now your drivers can select this map from the list of possible ones and easily navigate around the city. Pins on the map showing driver status With this release, your operators can easily define the status of the driver. This is possible thanks to the different types of driver pins displayed on the map in dispatch panel. The fading pin stands for the drivers being offline. This status is applied to a driver when dispatch team doesn’t get their coordinates for 5 minutes or longer. “Busy” drivers will be marked on the map with a pin with a white dot inside. When a driver is available for a new order, their pin is filled with a colour. See, the picture of driver orders becomes even more comprehensive and clear! Pins customization One more function for personalizing your dispatch panel — customizable pin colour! To change the colour of service type pin, you enter the company panel, then select the service type you want to change and go to its settings. After that, you may choose the colour you prefer from an inbuilt palette. Rule your kingdom of cars the way you like! There is more: Fixed crash of the Driver app on uploading large photos Drivers under a certain service type have a predefined minimum number of seats in company panel Driver app doesn’t go into sleep mode if the driver is on shift (fixed for iOS) Added display order id functionality in dispatch panel Added separate display of regular and per-hour tariffs for Partner operators Support of iOS 11 locations permission No internet connection notification for Android apps Added functionality to notify a passenger if there are no drivers available in the pick-up area …and a number of other minor fixes and improvements. This winter release brings new features aimed at saving your team’s time and making it easier to manage your business. Your drivers will enjoy using a new driver app, while the redesigned company panel will help you track both positive and negative changes in the work of the company. If you have any questions, feel free to ask them in comments. We’re ready to help you.